Where your parcel is, and what to do if you are not sure.
Last updated: October 2026
When your order leaves us, within 24 to 48 hours of ordering, we send an email with a tracking number and a link. Open the link to see the latest scan.
A new tracking number can stay blank for a few days while the parcel travels between countries. That is normal and does not mean it is lost.
Check your spam and promotions folders. If more than 3 business days have passed since you ordered and there is still nothing, write to hello@puresenvia.com with your order number or the email address you ordered with, and we will send the tracking details again.
Delivery takes 7 to 15 business days after dispatch. The full details are on our shipping page.