The things people most often want to know before and after ordering. If yours is missing, we are one message away.
Add what you like to the basket, open it, and follow the checkout. You will get a confirmation email the moment the order goes through.
Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay. Payment is handled over an encrypted connection and we never see your card number.
Write to hello@puresenvia.com as quickly as you can with your order number. We prepare parcels fast, so we cannot always catch one in time, but if it has already left you can still use your 14-day right of withdrawal.
Check your spam or promotions folder first. If it is not there, the address may have been mistyped at checkout. Send us a note and we will correct it.
Nothing. Every order ships free with tracking, whatever its size, and the price you see in the basket is the price you pay at checkout.
We need 24 to 48 hours to prepare a parcel. From the day it leaves, most deliveries arrive within 7 to 15 business days.
Busy seasons and public holidays can add a little time. If yours seems slow, write to us and we will look into it.
As soon as your order is on its way we email you a tracking number. The first scan can take a few days to show, so an empty tracking page early on is nothing to worry about.
Yes. You have 14 calendar days from the day your order arrives to change your mind, and you do not have to tell us why.
Write to hello@puresenvia.com with your order number before posting anything, so we can send you the return details. The item should come back unused and in its original packaging.
Return postage is yours to cover, unless the item arrived faulty or we sent the wrong one. In those cases the cost is ours. We suggest a tracked service, since we cannot refund a parcel that never reaches us.
We are sorry. Email hello@puresenvia.com within 48 hours of delivery with your order number and a few clear photos of the item and its box, and we will put it right.
Once a return is approved, the refund goes back to the payment method you used within 14 days. Your bank may need a few more days to show it on your statement.
On each product page, written out in full. If a measurement you need is not listed, ask us and we will find it out for you.
Care advice differs from piece to piece, so it is given on the product page of each item. When in doubt, be gentle: mild soap, cool water and no harsh cleaners suit most things in a home.
We try to show colours as truthfully as we can. Screens differ, though, and natural materials vary slightly from one piece to the next, so expect small differences.
A small team running an online home store from the Netherlands. You can read more on our story page.
By email at hello@puresenvia.com or through the form on our contact page. We answer within 48 hours.