In these Terms and Conditions, the following definitions apply:
Cooling-off Period: The period during which the consumer may exercise their right of withdrawal;
Consumer: The natural person who is not acting for purposes related to their trade, business, craft, or profession and enters into a distance contract with the entrepreneur;
Day: Calendar day;
Extended Transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable Medium: Any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
Right of Withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: The natural or legal person offering products and/or services remotely to consumers;
Distance Contract: A contract concluded between the entrepreneur and the consumer within the framework of an organised distance sales system for products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;
Means of Distance Communication: Means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same place;
General Terms and Conditions: These General Terms and Conditions of the entrepreneur.
Business Name: Senvia
Email Address: Support@puresenvia.com
Business Address:
1 Momo Holdings LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the General Terms and Conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer upon request as soon as possible.
If the distance contract is concluded electronically, then, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these General Terms and Conditions may be made available electronically in such a way that the consumer can easily store them on a durable medium.
If specific product or service terms apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always invoke the applicable provision most favourable to them.
If one or more provisions in these Terms and Conditions are wholly or partially invalid or annulled, the agreement and the remaining provisions shall remain in force, and the relevant provision shall be replaced by mutual agreement with a provision that approximates the original intent as closely as possible.
Situations not covered by these Terms and Conditions shall be assessed in accordance with the spirit of these Terms and Conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of these Terms and Conditions shall be interpreted in accordance with the spirit of these Terms and Conditions.
If an offer has a limited validity period or is subject to conditions, this shall be expressly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to amend and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
Product images are a truthful representation of the products offered. However, the entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer, in particular:
The agreement is concluded, subject to paragraph 4, at the moment the consumer accepts the offer and fulfils the conditions set.
If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt electronically.
The entrepreneur may, within legal frameworks, investigate whether the consumer can meet their payment obligations.
The entrepreneur may refuse an order or attach special conditions to execution based on such investigation.
Each agreement is entered into subject to the sufficient availability of the relevant products.
The consumer may withdraw from a product purchase without giving any reason within 14 days.
The cooling-off period starts on the day after the consumer, or a third party designated by the consumer, receives the product.
During the cooling-off period, the consumer shall handle the product and packaging with care.
To exercise the right of withdrawal, the consumer must notify the entrepreneur within 14 days of receipt by email or written notice.
After notifying withdrawal, the consumer must return the product within 14 days.
The consumer must provide proof of timely return shipment.
If the consumer fails to notify withdrawal or return the product within the applicable periods, the purchase becomes final.
If the consumer exercises the right of withdrawal, the return shipping costs shall be borne by the consumer.
Any payments made by the consumer will be refunded as soon as possible, but no later than 14 days after withdrawal, provided the returned product has been received or proof of return shipment has been supplied.
The entrepreneur may exclude the consumer’s right of withdrawal for products:
The right of withdrawal may also be excluded for services relating to:
During the validity period stated in the offer, prices will not be increased except due to changes in VAT rates.
All prices are subject to printing and typographical errors. No liability is accepted for such errors.
If products are shipped from outside Ireland/EU, import duties, customs charges, and VAT may apply and are the responsibility of the customer.
The entrepreneur guarantees that products and/or services comply with the agreement, specifications stated in the offer, reasonable requirements of soundness/usability, and applicable legal provisions in force at the date of conclusion.
Any defects or incorrectly delivered products must be reported in writing within 14 days of delivery.
Warranty does not apply if:
The entrepreneur shall observe the greatest possible care when receiving and executing product orders.
Accepted orders shall be executed with due speed but no later than 30 days, unless another delivery period has been agreed.
If delivery is delayed or an order cannot be fulfilled, the consumer will be informed no later than 30 days after placing the order.
In such case, the consumer has the right to terminate the agreement free of charge.
Risk of damage/loss passes to the consumer upon delivery unless otherwise agreed.
The consumer may terminate an agreement entered into for an indefinite period at any time subject to a notice period of no more than one month.
Fixed-term agreements may be terminated at the end of the fixed term with a notice period of no more than one month.
Automatic renewal of fixed-term agreements is not permitted unless legally allowed.
If an agreement has a duration of more than one year, the consumer may terminate after one year with one month’s notice.
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after commencement of the cooling-off period.
The consumer must report inaccuracies in payment details without delay.
In case of non-payment, the entrepreneur is entitled to charge reasonable costs communicated in advance.
Complaints regarding performance of the agreement must be submitted fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted will be answered within 14 days of receipt.
If a complaint requires longer processing time, the entrepreneur will acknowledge receipt within 14 days and indicate when a substantive response can be expected.
If a complaint is found justified, the entrepreneur will replace or repair the products free of charge at its discretion.
These Terms and Conditions and all agreements between the entrepreneur and the consumer shall be governed exclusively by the laws of The Netherlands. Also when the customer lives abroad the Netherlands.