The conditions that apply whenever you order from Senvia.
Last updated: October 2026
Trade name: Senvia
Email: hello@puresenvia.com
Website: puresenvia.com
These terms cover every offer on this website and every agreement that results from it. They are available to read before you order.
Should one clause prove invalid, the others stay in force and the invalid clause is replaced by one that comes as close as possible to what was intended. Anything not addressed here is to be judged in the spirit of these terms.
Offers are made without obligation and may change. We describe and photograph every piece as accurately as we can, yet colours can differ from screen to screen and natural materials vary from one item to the next.
Evident mistakes in a price or description do not bind us.
The agreement exists once you have placed an order and we have confirmed it by email. Providing a working email address is your responsibility. A confirmation that fails to arrive because the address was wrong does not undo the agreement.
We may decline an order or attach conditions to it, for instance where fraud is suspected or details are false. Every agreement depends on the goods being available.
Prices are shown in euros. Delivery is free. Goods are sent from distribution centres outside the European Union, so import duties, import VAT and clearance fees may be charged in the country of delivery. These are not included in our prices and are payable by you to the carrier or the authorities.
Refusing a parcel does not cancel such charges or the cost of its return, and they are deducted from any refund. No refund is due where customs destroys a parcel because charges were left unpaid or delivery was refused.
You pay with one of the methods offered at checkout. Please tell us at once if any payment detail is wrong. Where fraud is suspected we may refuse or cancel an order.
We handle every order with care. Stated delivery times are indications and not firm deadlines. We are not answerable for delays that arise in international transport, at customs or through events outside our control.
If delivery is seriously delayed or cannot take place, we will let you know and you may end the agreement at no cost. Until the goods are handed to you, the risk of loss or damage stays with us.
You may cancel within 1 hour of ordering by emailing hello@puresenvia.com with your order number. After that hour the order is already in preparation and cancellation can no longer be guaranteed.
You may withdraw from the agreement within 14 days of receiving the goods, without stating a reason. Notify us in writing within that time through the withdrawal form on this website or at hello@puresenvia.com, then return the goods within 14 days of your notice and keep proof of postage.
If no notice is given, or the goods are not returned in time, the purchase stands.
You bear the cost of returning the goods unless they were defective or wrongly delivered. We refund the purchase price within 14 days of receiving the goods back in a condition that meets our return conditions.
Handling beyond what is needed to judge a piece may lead to a deduction for loss of value.
Goods produced or personalised to your specification and gift cards cannot be returned under the right of withdrawal.
We warrant that our goods match the agreement and the description given in the offer, and your statutory rights remain untouched.
Report a defective or wrongly delivered item in writing within 48 hours of delivery at hello@puresenvia.com, with photos and your order number. The guarantee does not extend to misuse, alterations made by you, ordinary wear or damage from outside causes.
Send complaints to hello@puresenvia.com, described fully and clearly, within 7 days of noticing the problem. We reply within 14 days. If more time is needed we will say so within those 14 days and tell you when to expect an answer.
Where a complaint is justified we will repair or replace the item free of charge. You may also turn to the European Commission's online dispute platform at ec.europa.eu/consumers/odr, or to the Dutch Disputes Committee at www.degeschillencommissie.nl where your dispute falls within its remit.
We are not liable for indirect or consequential loss or for lost profit. Our liability is in every case capped at the price paid for the item in question. We accept no liability for delay or damage caused by customs, carriers or circumstances outside our control. Nothing here limits rights that the law does not allow to be limited.
Dutch law governs all agreements with us. You keep the protection of the mandatory consumer rules of the country where you normally live. A dispute may be brought before the competent Dutch court or the court of your place of residence.