Returns & refunds

14 days to change your mind

You may withdraw from your purchase within 14 calendar days of delivery, without giving a reason.

Tell us through the form on our right of withdrawal page or by email.

What condition should it be in?

Unused, undamaged and in its original packaging, with everything that came in the box. You may of course unpack and look at a piece as you would in a shop. If it comes back worn, marked or incomplete, we may reduce the refund to reflect the loss in value.

Sending an item back

• Write to hello@puresenvia.com or use the withdrawal form, with your order number and the item concerned.
• Wait for our reply with the return address. Parcels returned without it cannot be matched to an order.
• Post the item within 14 days of telling us, and keep your proof of postage.

Return postage

You pay for the return, unless the item was faulty or we sent the wrong one. Please choose a tracked service, because a return that goes missing cannot be refunded.

Your refund

Once the item has arrived and been checked, we refund the payment method you used within 14 days. If nothing has appeared after 15 business days, write to hello@puresenvia.com.

Faulty, damaged or wrong item

Email hello@puresenvia.com within 48 hours of delivery with your order number and photos. We will review it and offer a fitting solution, and the return costs you nothing.

Cancelling an order

You can cancel within 1 hour of ordering by emailing hello@puresenvia.com. After that the order is already being prepared, but your 14-day right of withdrawal still applies.

Not returnable

• Pieces made or personalised to your specification
• Gift cards