What we collect when you visit or order, why we need it, and the choices you have.
Last updated: August 13, 2026
Senvia operates this store and website, including all related information, content, features, tools, products and services, to provide you with a personalized shopping experience. The Services are provided through the Shopify platform. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services. In the event of a conflict between the General Terms and this Privacy Policy, the latter shall prevail with respect to the collection, processing and disclosure of your personal information.
Our services are intended exclusively for people aged 18 and over. We do not knowingly collect personal data from people under this age.
Please read this policy carefully. By using the Services, you confirm that you have read and understood how we process your data.
Personal data controller
Senvia is the controller of personal data within the meaning of Regulation (EU) 2016/679 (GDPR). Contact: hello@puresenvia.com.
Personal information we collect
We may collect or process the following categories of personal information:
Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment card details, payment method, payment confirmation, and transaction history.
Account information, including your username, password, security questions, and preferences.
Transaction information, including products viewed, added to cart, purchased, returned, or canceled.
Communications with us, including messages sent to our customer support team.
Device information, including your IP address, browser, device type, and other unique identifiers.
Usage information, including how and when you interact with the Services.
Advertising and retargeting data, collected through Meta Pixel and similar technologies, used to display personalized ads on Meta platforms (Facebook, Instagram) based on your activity on the site.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, when you create an account, make a purchase, or contact us.
Automatically through the Services, through cookies and similar technologies.
From our service providers, including Shopify, payment processors, and delivery partners.
From our marketing partners, including Meta Platforms.
How we use your information and legal basis
Providing and improving the Services. We use your data to process orders, manage payments, arrange delivery, manage your account and provide you with a personalized shopping experience. Legal basis: performance of the contract, Article 6(1)(b) GDPR.
Marketing and advertising. We use your data to send you promotional communications by email and to show you personalized advertisements on Meta platforms based on your activity on the website, including through Meta Pixel. Legal basis: your consent, Article 6(1)(a) GDPR, which you can withdraw at any time. You can unsubscribe from promotional emails using the unsubscribe link in any email you receive.
Security and fraud prevention. We use your data to authenticate your account, detect fraudulent activity, and protect the Services. Legal basis: our legitimate interest, Article 6(1)(f) GDPR.
Communication with you. We use your data to provide you with customer support and respond to your requests. Legal basis: performance of the contract and our legitimate interest, Article 6(1)(b) and (f) GDPR.
Legal obligations. We use your data to comply with applicable law and respond to requests from competent authorities. Legal basis: legal obligation, Article 6(1)(c) GDPR.
How we disclose your personal information
We disclose your information only in legitimate circumstances, including:
Shopify and service providers acting on our behalf, including payment processors, fulfillment partners, cloud storage providers, and customer support platforms.
Marketing partners, including Meta Platforms, to display personalized ads based on your online activity. Our partners will use your information in accordance with their own privacy policies.
Competent authorities, when we are required by law.
We do not sell your personal data to third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them. Information submitted through the Services will be shared with Shopify and with third parties located in other countries. In circumstances where Shopify processes your data for its own purposes, Shopify is responsible for that processing. For more information: https://privacy.shopify.com/en.
Cookies and tracking technologies
We use cookies and similar technologies for site operation, traffic analysis, content personalization, and ad serving. We use Meta Pixel to measure the effectiveness of our ads and to show you relevant ads on Facebook and Instagram. You can manage your cookie preferences through the cookie banner displayed upon your first visit to the site or through your browser settings.
Third-party sites and links
The Services may contain links to websites operated by third parties. We are not responsible for their privacy or security policies. We recommend that you review them before providing any personal information.
Special data. Products for adults
Our products are intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from anyone under this age. If you are the parent or guardian of a minor who has provided us with personal data, you may contact us at hello@puresenvia.com to request its deletion.
Security and retention of your information.
We take reasonable security measures to protect your data, including encryption of data transmissions. No security measure is perfect. We recommend that you do not use unsecured channels to transmit sensitive information to us. The length of time we retain your data depends on the purpose for which it was collected, applicable legal obligations and the need to resolve any disputes. Transaction data is retained for at least 7 years in accordance with Dutch tax obligations.
Your rights
In accordance with the GDPR, you have the following rights in relation to your personal data:
Right of access, to request access to the personal data we hold about you.
Right to erasure, to request the erasure of your personal data.
Right to rectification, to request the correction of inaccurate data.
Right to portability, to receive a copy of your data and request its transfer.
Right to object to processing, including processing for direct marketing purposes.
Right to restriction of processing in certain circumstances.
Right to withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.
To exercise your rights, please contact us at hello@puresenvia.com. We will respond within 30 days. We will not discriminate against you for exercising these rights.
Complaints
If you have any complaints about how we process your data, you can contact us at hello@puresenvia.com. You also have the right to lodge a complaint with the supervisory authority in your country of residence. For the Netherlands: Dutch Data Protection Authority (Autoriteit Persoonsgegevens), www.autoriteitpersoonsgegevens.nl.
International transfers
Your data may be transferred, stored and processed outside your country of residence, including outside the European Economic Area. Transfers outside the EEA are made on the basis of Standard Contractual Clauses approved by the European Commission or other recognized transfer mechanisms.
Changes to this policy
We may update this policy from time to time. The revised version will be posted on the site with the date of the update. We encourage you to periodically review this page.
Contact
For any questions regarding this policy or to exercise your rights, email hello@puresenvia.com.